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Responsible Gaming

E98 Responsible Gaming — Stay in the fun, play within your limits

E98 believes gaming should be a source of entertainment, not addiction. That's why we are fully committed to protecting every player.

18+ Age Restriction
24/7 Support
100% Secure Platform
5+ Protection Tools
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Why is responsible gaming important?

Online gaming has become part of everyday entertainment for millions of people in Bangladesh. At e98, we constantly work to keep our platform safe, transparent, and responsible. Responsible gaming isn't just about following rules — it's a mindset of staying aware of your own well-being, your family, and your financial security.

When enjoyed as entertainment, gaming can be fun and exciting. But when it spirals out of control, it can have a negative impact on your personal life, family, and finances. e98 takes this seriously, and that's why our responsible gaming policy was developed.

Responsible gaming at e98 goes beyond words. We provide real tools and support systems so every player stays in full control of their gaming experience. From deposit limits to self-exclusion — every tool we offer is built with your well-being in mind.

  • Always use gaming for entertainment, not as a source of income
  • Set a gaming budget and time limit every day or every week
  • Do Not Chase Your Losses
  • Always put family, friends, and your professional life first
  • Take a break when you need one, and don't hesitate to ask for help
Please Note: Gaming on e98 is meant to be an enjoyable experience. Winning is never guaranteed — only bet what you can afford to lose.
e98's Responsible Gaming Commitment
Age verification Access to the platform is strictly prohibited for anyone under 18, and age verification is mandatory at registration.
Limit Setting Feature You have full control to set your own deposit, wagering, and session time limits.
Self-Exclusion Options Option to suspend your account for a set period — no questions asked.
24/7 Support Our support team is always ready to help with any responsible gaming questions.
Data Protection Your gaming data is completely confidential and used solely for your protection.
Key Features

E98's Responsible Gaming Features

Our dedicated features to keep your gaming experience safe and enjoyable

Setting a Deposit Limit

Set your own maximum daily, weekly, or monthly deposit limit. Limits take effect immediately once set, and increasing them requires a 24-hour waiting period.

Session Time Limit

Set a maximum time limit for each gaming session. Once the limit is reached, the platform will automatically alert you and, if needed, end the session.

Reality Check

You'll receive automatic reminders at regular intervals showing how long you've been playing and how much you've won or lost. This information helps you make informed decisions.

Self-Exclusion

If you want to step away from the platform for a set period, use the self-exclusion feature. It can range from 1 week to a permanent ban.

Loss Limit

Enable automatic stops when your losses exceed a set amount. This helps reduce the risk of chasing losses out of impulse.

Gaming History & Reports

View a detailed report of all your gaming activity. Keeping a clear track of how much time and money you spend is the first step toward responsible gaming.

Warning Signs

Recognize the Signs of Problematic Gaming

If you notice any of the following signs, consider seeking help right away

1
Spending Beyond Budget

You are spending beyond your set gaming budget or borrowing money to play.

2
Chasing Losses

You are showing a tendency to place larger bets in an attempt to recover money you have already lost.

3
Social and family withdrawal

You are gradually withdrawing from family, friends, or work because of gaming.

4
Hiding your gaming

You are hiding your gaming activity or spending from family or close ones.

5
Unable to Take Breaks

You want to stop gaming but can't, or you feel restless and irritable when you're not playing.

6
Gaming to Escape Stress

You are turning to gaming to escape anxiety, stress, or family problems.

Warning: If you notice any of these signs in yourself, don't ignore them. Reach out to the e98 support team or seek professional help.
Protection Tools

E98's tools for your safety

These tools can be turned on or off at any time from your account settings

Deposit Limit Tool
Immediate effect

This tool lets you set a maximum daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately, but increasing it requires a 24-hour cooling period — this delay helps protect you from making impulsive decisions.

Session Timer
Automatic Alerts

Set a maximum time limit for each session. When the time is up, you'll receive a pop-up notification. You can choose to extend the session, but the elapsed time will be clearly displayed on screen so you stay aware.

Cooling-Off Period
Temporary Break

Activating a cooling-off period suspends gaming on your account for 1 day to 6 weeks. During this time, deposits will not be possible, but any funds in your account can still be withdrawn.

Permanent Self-Exclusion
Long-term protection

If you feel that gaming is having a negative impact on your life, you may opt for permanent self-exclusion. Once activated, it cannot be reversed before a set period (minimum 6 months). This is the strictest but most effective protection measure available.

Self-Exclusion Process

How to Activate Self-Exclusion?

You can activate self-exclusion on your account in just a few simple steps

1
Log in to your account

Log in to your e98 account and click the profile icon in the top right corner.

2
Go to Responsible Gaming Settings

From the account settings menu, select the "Responsible Gaming" option.

3
Select Your Self-Exclusion Period

Choose the duration that works for you — from a short break to a permanent option.

4
Confirm

Once confirmed, the decision will take effect immediately. A confirmation email will be sent to your registered email address.

5
Get Support

For any issues, our support team is here to guide you through the entire process. Reach us directly at [email protected].

Please Note: You can withdraw any funds remaining in your account at any time while self-exclusion is active.
Self-Exclusion Periods
1 Week — Brief Break
1 Month — Short-Term Break
3 Months — Mid-Term Break
6 Months — Long-Term Break
1 Year — Annual Exclusion
Permanent Exclusion — Cannot be reactivated
Permanent exclusion cannot be reversed under any circumstances once activated. We strongly recommend speaking with our support team before making this decision.

Self-assessment

Ask yourself the following questions — honest answers will help you make the right decision

1

Have you ever spent more than your planned gaming budget and regretted it afterward?

2

Do you place more bets to recover losses, and does this happen repeatedly?

3

Have family or friends expressed concern about your gaming?

4

Are you finding it hard to quit gaming or take a break?

5

Is gaming cutting into your time for work, sleep, or family?

6

Have you ever borrowed money or sold assets to keep gaming?

If you answered "Yes" to any of the above questions, please contact our support team right away or use e98's self-exclusion feature. Seeking help is a sign of strength, not weakness.

Join with a commitment to safe gaming

Join e98 and be part of a responsible gaming culture. Use our protection tools to enjoy gaming safely.

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FAQs

Questions about responsible gaming

Answers to our users' most frequently asked questions

Yes, all of e98's responsible gaming tools — deposit limits, session timer, cooling-off period, and self-exclusion — are completely free to use. There are no additional charges, and they can be activated at any time from your account settings.

Yes. Even with self-exclusion active, you retain full access to withdraw any funds in your account. We always ensure your financial transactions remain secure, even when gaming is suspended.

Yes, though a 24-hour cooling-off period applies. Reducing a limit takes effect immediately, but increasing it is intentionally delayed to prevent impulsive decisions.

Start by talking to them with empathy. Try to understand the situation without being critical. If needed, contact the e98 support team — we also provide guidance for family members. You may also encourage them to seek professional mental health support.

Yes, age verification is mandatory when registering at e98, and account creation is strictly prohibited for anyone under 18. Parents can install parental control software on their devices and report any suspicious accounts to us.

The e98 support team ([email protected]) is always here for you. You can also seek advice from a mental health professional, or reach out to the National Mental Health Helpline in Bangladesh. Remember — asking for help takes real courage.
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